Question 1

Question:

What is the minimum export order quantity?

Answer

Generally, the minimum export quantity for any product is 20 tons, but for some items, it may be 10 tons or even less, so it's best to inquire specifically about individual products.

Question 2

Question:

What documents are provided when exporting products?

Answer

The documents provided when exporting products include a phytosanitary certificate, customs declaration, CMR transport document, certificate of inspection for the import of organic and processed products (COI), and a certificate of origin (CT-1 or E1), as well as a packing list.

Question 3

Question:

Under what Incoterms conditions is the supply of products carried out?

Answer

Products are delivered under Incoterms: EXW, FCA, DAP and for the countries of the European Union DDP.

Question 4

Question:

What are the possible payment terms for the products?

Answer

Payment for the products can be made either with the necessary advance payment or with payment within an agreed term after the delivery of the goods to the buyer's warehouse. The terms for each contract are determined separately depending on the history of working with the buyer's company and other factors.

Question 5

Question:

What is the delivery timeframe for the goods after signing the contract?

Answer

On average, the shipment is made within 3-7 business days from the moment the order is received or according to an agreed delivery schedule as specified in the contract.

Question 6

Question:

In which countries do you supply your products?

Answer

We supply our products to almost all countries worldwide, except for countries subject to specific sanction restrictions.

Question 7

Question:

Is it possible to have additional certification and obtain specific laboratory findings for the products?

Answer

Yes, we have the ability to provide additional certification for the products as requested by the buyer or as required by the importing country.

Question 8

Question:

How can I obtain samples of your products?

Answer

Upon the request of the buyer, we provide samples for obtaining laboratory findings from both Ukrainian state laboratories and commercial companies, as well as internationally recognized laboratories in any country. To do this, you need to contact our manager to discuss the necessary details.

Question 9

Question:

How can I become an organic producer?

Answer

To become an organic producer, your company needs to obtain the status of an organic operator. By contacting our organic farming support specialist, farmers and producers will receive detailed consultation and a step-by-step plan of what needs to be done and implemented at your enterprise.

Question 10

Question:

How can I start exporting my own products abroad?

Answer

The first step is to conduct an express audit of your enterprise to assess its export potential. Based on the audit results, a step-by-step plan is created to prepare your enterprise for export sales in accordance with the current legislation of Ukraine.

Question 11

Question:

In what format do you conduct the audit, and how much does it cost?

Answer

We conduct the express audit free of charge through remote interviews. Therefore, there is no need to suspend your company's operations or take your employees away from their work.

Question 12

Question:

How can I become a representative, agent, or partner of the company "Xenia" in another country?

Answer

We are always open to new contacts and collaborations. Please send an email to our email address with a description of your proposal, and we will contact you to discuss it.